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JAN WAKEFIELD MEMBERSHIP PRIVACY POLICY

 

JAN WAKEFIELD PROFESSIONAL HEALER, LLC

Privacy Policy

Last Updated: March 28, 2026

This Privacy Policy explains how Jan Wakefield Professional Healer, LLC ("Company," "we," "us," or "our"), an Arizona Limited Liability Company, collects, uses, and protects your personal information when you visit our website, purchase a membership, or interact with our content and community. Please read this policy carefully. By using our services, you agree to the practices described here.

I.  Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our services.

 

Information You Provide Directly

  • Account & Registration Data: Account & Registration Data: Your name, email address, password, and billing information when you create an account or purchase a membership through Kajabi.
  • Payment Information: Payment Information: Credit or debit card details and billing address. Payment processing is handled by Kajabi's payment partners (Stripe). We do not store your full card number on our servers.
  • Communications: Communications: Messages you send us via email, contact forms, or support requests, including the content of those communications.
  • Community Contributions: Community Contributions: Posts, comments, questions, and replies you submit in our membership community.
  • Testimonials & Feedback: Testimonials & Feedback: Reviews, testimonials, or other feedback you voluntarily provide. These may be used for marketing purposes as described in our Membership Agreement.
  • Session Participation: Session Participation: Questions submitted before or during live channeling sessions and Q&A sessions.

 

Information Collected Automatically

  • Usage Data: Usage Data: Pages visited, content accessed, session duration, clicks, and navigation patterns within our membership platform.
  • Device & Technical Data: Device & Technical Data: IP address, browser type, operating system, device identifiers, and referral URLs.
  • Cookies & Tracking: Cookies & Tracking: Information collected through cookies and similar technologies (see Section VI).

II.  How We Collect Your Information

We collect your information through the following means:

  • Directly from you when you register, purchase, or communicate with us
  • Through Kajabi, our membership and course hosting platform
  • Through Zoom, when you attend live group channeling or Q&A sessions
  • Through our email marketing platform (Constant Contact or similar)
  • Through cookies and tracking technologies on our website
  • Through social media platforms if you interact with our content

III.  How We Use Your Information

We use the information we collect for the following purposes:

 

To Provide and Manage Your Membership

  • Create and manage your membership account on Kajabi
  • Process payments and manage recurring billing ($11/month or $132/year)
  • Provide access to channeled transmissions, live sessions, breathwork recordings, and other membership content
  • Send session reminders, Zoom links, replay notifications, and content updates
  • Process cancellation or refund requests in accordance with our Membership Agreement

 

To Communicate With You

  • Respond to your questions, support requests, and feedback
  • Send email newsletters, announcements, and spiritual guidance content (with your consent)
  • Notify you of new offerings, retreat openings, courses, and events — members receive early access before the public

 

To Improve Our Services

  • Analyze how members use our content to improve session quality and platform experience
  • Understand which content and experiences are most valuable to members

 

For Marketing & Promotion

  • Use voluntarily provided testimonials and feedback for marketing purposes, as agreed in our Membership Agreement
  • Share anonymized insights about our community (we never share individually identifiable information for marketing purposes without explicit consent)

 

To Meet Legal Obligations

  • Comply with applicable Arizona and federal laws
  • Enforce our Membership Agreement and protect our intellectual property
  • Respond to legal process or government requests where required

IV.  How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: Service Providers: We share data with trusted third-party vendors who help us operate our business — including Kajabi (platform hosting), Stripe (payment processing), Zoom (live sessions), and email marketing platforms. These providers are contractually bound to protect your data and may only use it to provide services to us.
  • Legal Requirements: Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of our business, members, or the public.
  • Business Transfers: Business Transfers: If Jan Wakefield Professional Healer, LLC undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email if such a transfer occurs.
  • With Your Consent: With Your Consent: We may share your information in other circumstances with your explicit prior consent.

V.  Kajabi & Third-Party Platforms

Our membership is hosted on Kajabi, a third-party platform. When you create an account or purchase a membership, your data is also subject to Kajabi's own Privacy Policy, available at kajabi.com/privacy.

Our live sessions are conducted via Zoom. By attending a live session, you acknowledge that Zoom may collect data in accordance with their Privacy Policy. Session recordings are stored and distributed through Kajabi.

Payment processing is handled by Stripe through Kajabi's infrastructure. We do not have access to your full payment card details.

We encourage you to review the privacy policies of these third-party platforms, as we are not responsible for their data practices.

VI.  Cookies & Tracking Technologies

Our website and membership platform use cookies and similar tracking technologies to enhance your experience and analyze usage. Cookies are small text files stored on your device.

 

Types of Cookies We Use

  • Essential Cookies: Essential Cookies: Required for the membership platform to function. These include session authentication and security cookies. You cannot opt out of these without losing access to membership features.
  • Analytics Cookies: Analytics Cookies: Help us understand how members interact with our content. We may use tools such as Google Analytics to gather anonymized usage data.
  • Marketing Cookies: Marketing Cookies: May be used to track visitors across websites to display relevant advertising. These are typically set by third-party advertising networks.

 

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our membership platform.

VII.  Communications & Email Marketing

When you purchase a membership or sign up for our newsletter, you consent to receive communications from us, including:

  • Membership-related emails (session reminders, replay links, billing notices)
  • Monthly content announcements and transmission updates
  • News about retreats, events, courses, and launches — members receive first access
  • Occasional personal messages and insights from Jan

 

Opting Out: You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email. Please note that opting out of marketing emails does not opt you out of transactional membership communications (such as billing notices and session reminders), which are required to deliver your membership.

VIII.  Session Recordings & Content

Our live group channeling sessions, Q&A sessions, and other live events may be recorded. By attending any live session, you acknowledge and consent to the following:

  • Sessions may be recorded via Zoom or other platforms
  • Recordings, including your participation (if you speak or appear on camera), may be shared with other active members via the Kajabi membership portal
  • Recordings will not be shared publicly without your explicit consent, except in edited or excerpted form that does not individually identify you
  • Questions submitted in writing before or during sessions may be read aloud or referenced during recordings

 

If you prefer not to appear on camera during a live session, you are welcome to attend with your camera off. Audio participation may still be captured if you use your microphone.

Voluntarily provided testimonials or feedback may be used for marketing purposes as described in the Membership Agreement. We will always request your permission before using your name or likeness in a testimonial.

IX.  Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  • Active Members: Active Members: Your account data is retained for the duration of your membership and for a reasonable period after cancellation to handle any outstanding billing or legal matters.
  • Payment Records: Payment Records: Transaction records are retained for a minimum of seven (7) years as required for tax and accounting purposes under Arizona law.
  • Community Posts: Community Posts: Content you post in our community may remain visible after your membership ends unless you request its removal.
  • Session Recordings: Session Recordings: Recordings are retained in the member library for as long as the membership platform operates or until we determine they are no longer relevant.
  • Email Communications: Email Communications: Email correspondence may be retained for customer service and legal purposes.

 

You may request deletion of your personal data at any time (see Section XI). Some data may need to be retained to comply with legal obligations even after a deletion request.

X.  Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it. These measures include:

  • Hosting our membership on Kajabi, which maintains industry-standard security infrastructure
  • Payment processing via Stripe, which is PCI-DSS compliant
  • Password-protected member accounts
  • Limited employee and contractor access to personal data on a need-to-know basis

 

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If you believe your account has been compromised, please contact us immediately at admin@jan-wakefield.com.

XI.  Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: Access: The right to request a copy of the personal information we hold about you.
  • Correction: Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: Deletion: The right to request deletion of your personal information, subject to our legal retention obligations.
  • Opt-Out of Marketing: Opt-Out of Marketing: The right to opt out of marketing email communications at any time (see Section VII).
  • Portability: Portability: The right to receive a copy of your data in a structured, machine-readable format where technically feasible.
  • Withdrawal of Consent: Withdrawal of Consent: Where processing is based on your consent, the right to withdraw that consent at any time.

 

To exercise any of these rights, please contact us at admin@jan-wakefield.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

 

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. To make a CCPA request, contact us at admin@jan-wakefield.com.

XII.  Children's Privacy

Our membership and services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately at admin@jan-wakefield.com and we will take steps to delete that information.

XIII.  Governing Law

This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under this Privacy Policy shall be resolved in accordance with the dispute resolution provisions of our Membership Agreement.

Jan Wakefield Professional Healer, LLC is based in Arizona, United States. Our services are directed to users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

XIV.  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify active members via email at the address associated with their account
  • Post a notice in the membership community

 

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

XV.  Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

 

Jan Wakefield Professional Healer, LLC

Entity Type: Arizona Limited Liability Company

Email: admin@jan-wakefield.com

Website: janwakefield.com

Membership Portal: members.janwakefield.com

We aim to respond to all privacy-related inquiries within 30 days of receipt.